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Customer Service Skills for Success [Paperback]


Item Code : YOS-11691
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Customer Service Skills for Success by Robert W Lucas.

Product Descriptions

Customer Service: Skills for Success uses a variety of activities and example to gain and hold readers’ interest while providing additional insights into the concepts and skills related to customer service.
The text begins with a macro view of what customer service involves today and provides projections for the future then focuses on specific skills and related topics.
The fifth edition of Customer Service: Skills for Success contains 10 chapters divided into three parts, plus the Appendix, Glossary, and Bibliography. These parts focus on different aspects of customer service: (1) The Profession, (2) Skills for Success, and (3) Building and Maintaining Relationships. Along with valuable ideas, guidance, and perspectives, readers will also encounter interviews of real-world service providers and case study scenarios and activities to help you apply concepts learned to real-world situations in order to challenge your thinking on the issues presented.

Product Details

  • Paperback: 416 Pages
  • Publisher: Career Education; 5 edition (January 20, 2011)
  • Language: English
  • ISBN-13: 978-0073397115

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