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The World of Customer Service [Paperback]


Item Code : YOS-11694
Condition : New
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It has very good overall coverage of all that is customer service.

Product Details

  • Paperback: 240 Pages
  • Publisher: South-Western Educational Pub; 002 edition (March 22, 2007)
  • Language: English
  • ISBN-13: 978-0538730464

Product Description

For continued customer loyalty, every member of an organization needs to be involved in delivering excellent customer service. The World of Customer Service 2E teaches exemplary customer service tactics used by professionals in all types of organizations. Reflecting current concepts and tips, this practical text focuses on strategies for reaching company goals, dealing with problems and complaints, winning back customers, and creating loyal customers. It emphasizes the importance of effective communication and collaboration techniques with a wide range of customer-focused activities.

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