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The World of Customer Service [Paperback]
It has very good overall coverage of all that is customer service.
Item Code : YOS-11694
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Strategic Management [Hardcover]
McGraw-Hill/Irwin; 12 edition (January 12, 2010)
Item Code : YOS-11693
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Human Resource Management [Hardcover]
Human Resource Management by John Ivancevich.
Item Code : YOS-11692
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Customer Service Skills for Success [Paperback]
Customer Service Skills for Success by Robert W Lucas.
Item Code : YOS-11691
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Customer Relationship Management, Second Edition [Paperback]
Customer Relationship Management, Second Edition [Paperback]
Item Code : YOS-11690
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